Complaints about UK energy companies have been steadily falling in recent months and customer watchdog, Consumer Focus, has pointed out that the first quarter of 2012 had seen a massive 7% more customer satisfaction than its predecessor in the late quarter of 2011. The average amount of complaints per 100,000 customers was only 77 people … Read more
I’ve written about customer service in the past, but I wanted to bring it up again as it is a vital piece to your business. One specific aspect I want to talk about is the “it’s not my job” mentality that lots of businesses seem to suffer from. Customer Service Is Everyone’s Job Your business … Read more
Starting a business is a process consumed with decisions, some easy and some difficult. Honestly, a business is really just the result of a bunch of related decisions. When you start a business, you are forced to confront decisions that you would probably rather avoid. You’ll be forced to make: Ethical Decisions Customer Service Decisions … Read more
Your customer is angry because someone dropped the ball. Whether it was you, your wife, your employee, or your dog, it doesn’t matter; all that matters is the customer is upset. What questions will you be asking yourself? What’s going to happen next? Will they tarnish my Better Business Bureau rating? Was it bad enough … Read more